If you can’t attend your session you need to ring us on 02 4721 1866 to cancel, the day before by 5 PM. It is best if you cancel as soon as possible so that we can give your appointment to someone else. We understand that sometimes things happen unexpectedly and you might have to cancel at the last moment.
When you make a booking, a volunteer is booked to spend the hour just with you, so if you don’t attend your session, they are left with nothing to do. For this reason, if you are a no-show (without cancelling) multiple times, you will not be able to make future bookings.