No – you can book in whenever you like. We do, however, suggest that you come in weekly as this is the best way to learn and remember what you did last time. We also suggest practicing between sessions.

We can help you learn basic skills on your device. The most common things people come to learn about include: navigating a device, emailing, texting, using apps, social media, using the internet, managing files and troubleshooting problems.

Our mentors / Tech Mates can only support you to learn skills – we cannot help you with fixing a broken device or assist with hardware issues.

If you can’t attend your session you need to ring us on 02 4721 1866 to cancel, the day before by 5 PM. It is best if you cancel as soon as possible so that we can give your appointment to someone else. We understand that sometimes things happen unexpectedly and you might have to cancel at the last moment.

When you make a booking, a volunteer is booked to spend the hour just with you, so if you don’t attend your session, they are left with nothing to do. For this reason, if you are a no-show (without cancelling) multiple times, you will not be able to make future bookings.