Digital Literacy Research Report

Informing opportunities for people with intellectual disability

Earlier this year, we engaged NSW CID (NSW Council for Intellectual Disability) and syfte (a human design company) to assist us in conducting research with people with mild to moderate intellectual disability, receiving NDIS, to assess their readiness and motivation for digital literacy skills.

A focus group methodology was used to gather qualitative data using a semi structured interview format.

The research took place in April 2017 with 5 sessions facilitated by CID and Leep representatives. User experience researchers from syfte attended the sessions to observe, document, and compile the findings for this report.

Six key motivations for achieving digital literacy were uncovered, all supporting the overarching need for autonomy. Freedom, connectedness, achievement, safety, enjoyment and problem solving are valued reasons why a person with intellectual disability would seek out digital literacy training. However, significant barriers to digital literacy exist. Security concerns, bullying and the emotional and financial consequences of unmoderated internet access are risks that carers are commonly unwilling to take, given their duty of care. Opportunities exist to minimise these barriers.

This research will inform digital literacy education program development.

More information

Contact Himalee Raj, Senior Project Officer Digital Inclusion, 4721 1866 (ext. 230) or [email protected]

Imagine Tomorrow Together: Creating Digital Communities

In partnership with Uniting and Ability Links NSW, we are hosting a forum on how we, as a community, can help bring people from disadvantaged or diverse backgrounds online. The forum is open to all community members: find out more and register

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