FAQ

How Do I Book a Session?

Learners can call us on 1300 163 105 to make a booking. You can also re-book with your Tech Mate at the end of each face-to-face or remote session. If you would like to refer a learner you can do so here.

Are Sessions Really Free?

Yes, this program is free. Leep welcomes donations if you are able to afford them. Some of our Nepean Area Programs are supported by the Commonwealth Home Support Program (CHSP).

What Should I Bring?

Whether you’re attending face-to-face or remote sessions you will need to bring your own device. Leep’s Tech Mates can help you with your mobile phone, tablet, laptop or desktop computer.

Do I Have to Attend Every Week?

No, you are able to book in whenever you need. We do believe weekly sessions are the best way to learn and retain information. You can book a session at a day and time that works for you and your Tech Mate.

What Can I Learn?

The most common skills people come to us to learn include: navigating a device, emailing, texting, using apps and social media. Tech Mates can support you to learn a variety of skills, however, they can not fix a broken device or assist with hardware issues.

How Can I Cancel A Session?

We understand that things can happen unexpectedly. To cancel a session you can call us on 1300 163 106. We can contact your Tech Mate on your behalf and reschedule your session for another time.

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